Support

Something not working, or an idea for Zephir? Email getzephir.app@gmail.com. Every message is read and answered, usually within a few days.

To help me sort it out quickly, please include your iPhone model, iOS version and Zephir version (shown in Zephir’s Settings), and a screenshot if something looks wrong.

Common questions

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open your App Store subscriptions, or go to iOS Settings → your name → Subscriptions → Zephir. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

I subscribed, but premium features are locked

Make sure you’re signed in with the same Apple ID you used to subscribe, then tap the Restore Purchase button in Zephir. If that doesn’t help, email me and include the date of purchase.

How do I get a refund?

Refunds are issued by Apple, not by me. Request one at reportaproblem.apple.com.

Zephir doesn’t show my local weather

Check that location access is on: iOS Settings → Privacy & Security → Location Services → Zephir. Choose “While Using the App” and turn on Precise Location for the most accurate forecast. Without location access you can still search for any place by name.

Where does the weather data come from?

Forecasts come from Apple Weather. See the data sources and attribution.

Why is there weather for places that don’t exist?

That’s on purpose. Alongside your own weather, Zephir shows somewhere else: a city across the world, another planet, or a place from fiction. Open the app again and it’s somewhere new.

What data does Zephir collect?

Zephir has no accounts, and I never see your name or payment details. Everything is explained in the Privacy Policy.